Loading... Please wait...

Our Newsletter

* indicates required
Email Format

Stay Connected

Facebook Twitter Linkedin Google+

Member of

Stein Collectors

Manta Badge




Shipping

Shipping & Return Policy

For all purchases we have a 30 day NO Hassle return policy.

If for any reason you are not satisfied with the product, no matter what the reason, we will accept returns for exchange, credit or refund within 30 days after delivery of the product.

Items must of course show no wear or damage and include all original packing materials and accessories.

Wrong Product Received

If the wrong product had been shipped to you notify us and we will send you an RA# (Return Authorization Number) and email or mail you a FedEx return Label. The corrected item will be shipped back to you via FedEx Ground. You will be responsible for the original item’s purchase price should it not get returned.

Include the original packing slip and place the RA# on the outside of the package.

Lost/damaged product in Transit

Our merchandise is insured so let us know within a few days of receiving the damaged product so that we may contact FedEx for instructions. They may contact you about the damaged item. We will file the claim for you and ship a replacement product or credit you for your purchase. In this case we will be responsible for shipping costs. We will email you or mail you a FedEx Label for returning the item.

 

Non-Defective Merchandise Returns

We have a 30 day No Hassle return policy even if you decide that for some reason you do not like the item. However, if it is a non-defective item you will be responsible for shipping.

Please notify us before returning any products so that we may give you the proper return shipping instructions. We will send return instructions in a timely manner as with all communications.

Refunds will be credited to the original method of payment used or may be applied to the purchase of another product.

 

Shipping

We try to ship all items within two days of purchase excluding weekends and holidays.

We will email you the tracking information within 24 hours of the shipment.

The Beer Stein Shop is an eCommerce Site of JSJC L.L.C. dba Celebrations